Netcall, a customer experience software specialist, providing low- code, RPA, contact centre and omnichannel solutions, has strengthened its public sector offering with its two latest senior appointments. The move is designed to better support organisations through their digital transformation journeys, ensuring they derive the best value from their advanced technology solutions, making complex decisions simple and using artificial intelligence and machine learning to gain richer and informative insights from data.
Nigel Hall joins as Director of Client Solutions to support Netcall’s healthcare offering, while Mark Gannon joins as Director of Client Solutions to bolster Netcall’s public sector services.
Nigel previously worked with various NHS Trusts including Rotherham, Doncaster, and Bassetlaw, and more recently the Queen Elizabeth Hospital as Chief Digital and Information Officer (CDIO) where he utilised his strategic and operational experience in putting patient care at the heart of everything the NHS do.
Previously, Nigel was accountable for IT Operations and Support in a complex environment at Doncaster and Bassetlaw Teaching Hospitals NHS Foundations Trust. He led teams to deliver strategic objectives whilst under significant pressure as well as engagement with regional health and social partners to support wider healthcare transformation.
Prior to joining Netcall, Mark held the role of Director of Business Change and Information Solutions at Sheffield City Council. Before that he worked as Director of Customer Access for Nottingham City Council and earlier roles have seen him employed by Rotherham Metropolitan Borough Council, Middlesbrough Borough Council, Hartlepool, and London Councils.
Mark takes a fresh approach to digital transformation in local councils and has held several transformative roles within City and Borough Councils across the UK. Having delivered significant IT, digital and change programmes in a number of councils, it means that Mark is well equipped to share what has worked well and what could or should be done better from a technological innovation perspective.
Nigel said: “I intend to use my NHS knowledge and experience to really make a difference for citizens that interact with Netcall products, and this can only come through the appropriate interaction with existing customers. It is important to put the patient at the heart of everything we do. I want to take a strategic view of the healthcare sector and directly support our messaging and value proposition through my previous insights into how the NHS operates, and how new ICB constructs will influence the direction of travel in terms of the provisioning on services across the wider NHS landscape.”
Mark Said “We need to empower citizens as they navigate through these turbulent economic times post pandemic and during the rising in living costs. The answers lie in greater collaboration, integration of public services and the use of automation and low-code platforms to drive improved citizen outcomes. At Netcall I’ll use my experience to help councils deliver efficiency savings through transformational change that they can deliver for themselves.”